ISO 9001 Quality Management

The National Institute for Health Innovation has attained the Telarc SAI ISO 9001 Quality Management Systems standard.

CTRU is ISO 9001 CertifiedTelarc SAI is the most experienced certification body in the New Zealand. Telarc Assessors are professionally trained and qualified, have relevant industry experience and are often registered by the International Register of Certified Auditors (IRCA). The integrity of their assessments is ensured through their independent, third party approach and by not being involved in consultancy with their certification clients. The NIHI's Certification and ongoing commitment to the ISO 9001 standard reflects our determination to follow best practices and to apply these throughout the organisation to ensure quality in everything we do. Our key practices include:

  • Customer focus
  • System approach to management
  • Leadership
  • Continual improvement
  • Involvement of people
  • Factual approach to decision making
  • A Process approach
  • Mutually beneficial supplier relations 

ISO 9001 is the world’s most widely recognised Quality Management standard, and this certification demonstrates our commitment to quality, productivity and customer satisfaction. The ISO 9001 Certification means that our critical systems and procedures have been evaluated by independent, impartial professionals and that we are reliably practising good management.